Terms & Conditions

Last updated: September 20, 2026 By accessing hopbitindonesia.com and shopping at Hopbit Indonesia ("we"), you agree to the following Terms & Conditions. Please read them carefully. 1. ACCOUNT You must provide accurate information and keep your account and password confidential. You are responsible for activity on your account. Checkout requires you to sign in. 2. PRODUCTS AND PRICING All prices are shown in Indonesian Rupiah and may change at any time without notice. Product availability is limited and may change. We may cancel orders that contain an obvious pricing or stock error, with a full refund. Colors on screen may differ slightly from the actual product. 3. ORDERS AND PAYMENT An order is created with a pending-payment status, and stock is reserved for you during the payment window. Orders not paid within 1 hour are automatically cancelled and the stock is released. Payments are processed by Doku through the methods available on the payment page. An order is considered paid once we receive payment confirmation from the payment provider. 4. SHIPPING Orders are shipped through the partner couriers available at checkout. Shipping costs are calculated from the destination address and parcel weight. Estimated arrival times come from the courier and are not guaranteed. Once the goods are handed to the courier, delays and damage in transit are the courier's responsibility, and we will help with the claim process. Please make sure your address and phone number are correct. 5. CUSTOM JERSEYS AND BULK ORDERS Single or set custom jerseys are made to order, with a production time of about 14 to 21 business days, and cannot be combined in the same cart with ready-stock products. Because they are made specifically for you, custom orders cannot be cancelled once production has started. Bulk or fully custom orders are submitted through a form, carry a design fee, and payment and negotiation are handled directly with our team via WhatsApp. 6. CANCELLATION, RETURNS, AND REFUNDS You may cancel an order yourself while it is still awaiting payment. For orders that have been paid, refund requests are submitted through our system and reviewed by our team, who will contact you first via WhatsApp. Refunds are made manually by transfer to your verified bank account or e-wallet. More detailed shipping and return terms are on the Shipping & Returns page. 7. LOYALTY POINTS AND VOUCHERS Completed orders may earn loyalty points that can be redeemed under the rules in effect at the time. Points and vouchers cannot be combined in a single order. Vouchers have their own validity periods, usage limits, and conditions. Points and vouchers already used on an order that is later refunded are not returned, and reward points earned from that order may be reclaimed. We may change this program with notice on the site. 8. INTELLECTUAL PROPERTY All content on this site, including the brand, logos, photos, designs, and text, belongs to Hopbit Indonesia or its licensors and may not be copied or used without written permission. For designs you submit, you confirm that you have the right to use them. 9. PROHIBITED USE You may not misuse the site, for example by exploiting the stock or payment system, using bots, compromising security, or using the service for unlawful purposes. 10. LIMITATION OF LIABILITY To the extent permitted by law, our liability for an order is limited to the value of that order. We are not responsible for disruptions beyond our control, such as network or third-party service outages. 11. GOVERNING LAW These Terms & Conditions are governed by the laws of the Republic of Indonesia. Disputes will first be resolved through consultation. 12. CHANGES AND CONTACT We may update these terms at any time. The latest update date is shown at the top of this page. Questions can be sent to hello@hopbitindonesia.com.